Terms & Conditions
Last updated: October 21, 2026 | Effective Date: January 01, 2025
com.wheelwash.app) or website. By accessing or using our platform, you agree to be legally bound by these terms. If you do not agree with any part, please discontinue use immediately.
1. Acceptance & Eligibility
VehicleDaddy ("we", "us", "our") operates an on-demand technology platform connecting vehicle owners ("Users", "Customers", or "you") with professional service personnel and independent franchise partners ("Technicians" or "Partners") for doorstep automobile cleaning and detailing services.
To use the Services, you represent and warrant that:
- You are at least 18 years of age and legally competent to enter into a binding contract.
- You are the registered owner of the vehicle or are authorized by the vehicle owner to schedule services.
- All personal, vehicle, and location details provided during registration and booking are accurate and current.
2. Account Registration & Security
Accounts are created using one-time password (OTP) verification sent to your registered mobile phone number. You are solely responsible for maintaining the confidentiality of your mobile device, OTP codes, and login sessions. You agree to notify VehicleDaddy immediately of any unauthorized access to your account.
3. Booking & Doorstep Services
Our platform offers various vehicle care options, including exterior water/foam wash, interior vacuuming and sanitization, windshield polishing, engine bay cleaning, ceramic wax, and periodic maintenance packages.
- Service Slots: When booking, you select a preferred date and time window. We endeavor to ensure timely arrival; however, arrival times are estimates subject to traffic, weather, and parking accessibility.
- Service Location: You must ensure the vehicle is parked in an accessible, safe, and legal location (e.g., apartment parking bay, driveway, or permitted street parking) where water and cleaning equipment can be operated safely.
- Water & Power Supply: Depending on the specific service booked (as indicated in the package details), technician units may require access to an electrical outlet or water tap at the premises.
4. Customer Responsibilities & Valuables
You also agree to disclose any pre-existing vehicle damage (e.g., loose mirrors, torn leather, cracked windshields, sensitive paint wraps, faulty electronics) before the service begins.
5. Pricing, Payments & Taxes
- Applicable Rates: Service charges are displayed prior to booking confirmation and depend on vehicle category (Hatchback, Sedan, Compact SUV, Full-size SUV, Luxury, or Two-wheeler) and chosen service package.
- Payment Modes: Payments can be completed online via UPI, Credit/Debit cards, Net Banking through certified gateways (Razorpay), or via Cash on Delivery (COD) where available.
- Taxes: All prices are in Indian Rupees (INR) and include applicable Goods and Services Tax (GST) unless indicated otherwise.
6. Cancellation, Rescheduling & Refund Policy
Free Cancellation / Rescheduling: You may cancel or reschedule a booking free of charge up to 1 hour before the scheduled service slot or prior to technician dispatch.
Late Cancellation Fee: If a cancellation is requested after a technician has already been dispatched and is en route, a nominal cancellation fee (up to ₹99) may be deducted to compensate the partner for transit costs.
Post-Start Policy: Once the technician has arrived, inspected the vehicle, and commenced washing operations, the booking cannot be cancelled or refunded.
Refund Processing: For eligible prepaid cancellations, refunds are automatically initiated within 24 hours and credited to the original payment source within 5 to 7 business days depending on banking channels.
7. Service Quality & Damage Claims
We hold our technicians to rigorous quality standards. If you are unsatisfied with any aspect of the service:
- Inspect your vehicle immediately upon service completion before the technician departs.
- Any discrepancy or claim of damage must be reported through the app or by emailing
support@vehicledaddy.inwithin 2 hours of service completion, accompanied by timestamped photos. - VehicleDaddy's maximum aggregate liability for verified damages resulting directly from proven partner negligence shall not exceed the total fee paid for that specific service.
8. Account Termination & Deletion
We reserve the right to suspend or terminate any user account found engaging in fraudulent bookings, abusive behavior toward technicians, or violation of these Terms.
You may terminate your account at any time via the Settings → Delete Account screen in the app or via our Account Deletion Portal.
9. Intellectual Property
All brand names, trademarks, logos, UI designs, codebases, and media assets associated with VehicleDaddy are the exclusive property of VehicleDaddy Technologies. You may not copy, reverse-engineer, distribute, or create derivative works without prior written consent.
10. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of India. Any disputes or claims arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts in India.
11. Contact & Customer Support
For any inquiries, feedback, or assistance regarding these Terms, reach out to us:
VehicleDaddy Customer Experience Team
Email: support@vehicledaddy.in
Help Desk: https://vehicledaddy.in/contact